Shipping and Returns
(does not include Hawaii, Alaska, or Puerto Rico).
Please note: Free shipping orders are NOT sent expedited. If you want expedited shipping, you must choose another shipping option at cost.
Please make sure that you give a street address. FEDEX does not deliver to PO Boxes.
If an order is less than $100, you can find out the shipping costs by doing the following before proceeding to checkout: With items in your cart, click on "View Cart" at the top of the web page. A drop down appears and instead of clicking on "Checkout", click on "Go to Shopping Cart" (which is left of the word Checkout.) Here, you can put your state and zip code in, then select "Get a Quote" on your shipping costs. Select the shipping cost, click "Update Total", then proceed to Checkout.
EFFECTIVE 12/1/09 GroVia® no longer ships to ANY International location. Please visit our retailer page to find a dealer near you.
Method of Shipping
We ship via the United States Postal Service and FedEx. All shipping is based on product weight and applicable shipping options will be given. We do not require a signature at delivery. So please follow your tracking number that will be emailed to you and make sure someone is home to receive the order if you are not comfortable with it being left unattended in your absence. GroVia is not responsible for confirmed deliveries that have been stolen. GroVia is not responsible for delays in product delivery by USPS or FedEx due to weather or their own internal errors.
Returns and Exchanges
GroVia® strives to ensure that all of our products meet the highest standards of satisfaction.
If you are not satisfied with your products, you may return your unused, unwashed items within 30 days. Return shipping costs are the responsibility of the consumer. Refunds will be made in the same form of payment used to make the purchase.
If you would like to exchange non-defective products, they must be returned in the same packaging, unwashed and in re-sellable condition. Items must have been purchased within the last 30 days and be accompanied by a receipt. Shipping costs are the responsibility of the consumer.
To make a warranty claim after you have had communication with our customer service, please fill out the Shipping & Return form on our website and return with defective product for full examination. Communication with customer service may require photos and receipt verification for any damaged/defective product. The diapers must arrive clean, dry and stink free. If the diapers are unclean, severely stained or odorous, we will send them back to you at your expense. If, after carefully inspecting your properly cared for GroVia® or The Natural Baby Company Products, we find that indeed they do have a defect, we will repair or replace the product at our discretion. Monetary refunds on defective products will not be given.
ALL returns/exchanges/defective product MUST be accompanied by proof of purchase (receipt) and have a RMA form (see below) – we will not accept returns without this. The product must also still be covered under The Natural Baby Company/GroVia warranty period. To make sure your product still falls under the warranty please contact us at firstname.lastname@example.org. Any product that does not fall under our warranty and does not have a proof of purchase will be returned immediately. Return shipping costs will only be covered on defective items identified within 90 days of purchase. After 90 days, shipping is the customer's responsibility. No exceptions.